Welcome, holiday enthusiast! At Halloween Wonders, we believe every detail of your experience should be as magical as our collections. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our team of fellow holiday lovers is always here to help!

🎃 Product Questions

What types of products do you offer?
We specialize in artist-curated, vintage-inspired holiday decorations. Our collections include Halloween, Christmas, Easter, and Americana themes, featuring brands like Bethany Lowe, Beistle Vintage Halloween, and limited-edition pieces from various artists. From battery-operated LED lights to bottle brush trees, each item is selected for its storytelling charm and heirloom quality.
Are your products limited edition or signed by artists?
Yes! Many of our decorations, especially those from Bethany Lowe and other curated artists, are limited edition or artist-signed. We focus on collectible pieces that can become part of your family’s holiday traditions for years to come.
Do you offer seasonal items beyond Halloween?
Absolutely! While Halloween is a favorite, we celebrate all seasons. Our menu includes Christmas, Easter, and Americana collections, ensuring your home is enchanted year-round.

📦 Shipping & Delivery

What shipping options do you offer?
We provide two magical shipping options:
– Standard Shipping ($12.95): Handled by DHL or FedEx, with order processing in 1-2 business days and delivery within 10-15 days after shipping. Perfect for last-minute transformations!
– Free Shipping: For orders over $50, we use EMS. Processing takes 1-2 business days, with delivery in 15-25 days after shipping—ideal for planners and budget-savvy collectors.
Do you ship worldwide?
We bring holiday magic to homes across the globe! However, we currently cannot ship to Asia and select remote regions. If you’re unsure about your location, feel free to email us at [email protected].
Can I track my order?
Yes! We provide transparent tracking so you can follow your decoration’s journey from our enchanted warehouse in Union City to your seasonal sanctuary. You’ll receive tracking information once your order ships.
How are products packaged?
Each handcrafted decoration is wrapped with collector-quality care. We use protective packaging to ensure your limited edition and artist-signed pieces arrive in perfect condition, ready to spark joy in your home.

💳 Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. Our checkout process is secure and designed to make your magical purchase hassle-free.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account lets you track orders, save favorites, and receive updates on new collections—perfect for avid collectors.

🔄 Returns & Exchanges

What is your return policy?
We want every piece to bring you wonder! If you’re not satisfied, you can return items within 15 days of receipt. Our process is easy, and our support team is dedicated to keeping your holiday experience magical. Please contact us at [email protected] to initiate a return.
What if my item arrives damaged?
We’re so sorry if the magic is interrupted! Contact us immediately at [email protected], and we’ll gladly help with a replacement or refund. Each item is packed with care, but we’re here to make things right.

🌍 General Inquiries

Where is Halloween Wonders based?
Our enchanted warehouse is located at 31250 Courthouse Dr, Union City, US 94587. We’re a family of holiday enthusiasts dedicated to bringing seasonal joy to your doorstep.
How can I contact you?
We’d love to hear from you! Email our team at [email protected] for any questions or support. We’re here to ensure your holiday decorating is nothing short of enchanting.

Thank you for choosing Halloween Wonders—where we deliver not just decorations, but future memories and heirloom magic. Happy decorating!