Dear Holiday Enthusiast,

At Halloween Wonders, we believe that creating magical holiday experiences extends beyond our carefully curated collections to every aspect of your shopping journey. Just as we select our vintage-inspired decorations with collector-quality attention, we’ve designed our returns process to be as seamless and enchanting as your holiday displays.

We understand that sometimes a decoration might not fit your vision or arrive differently than expected. Our returns policy reflects our commitment to your complete satisfaction while maintaining the nostalgic charm that defines our brand.

Return & Exchange Guidelines

We gladly accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unused and undamaged
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Please Note: Due to the seasonal and collectible nature of our products, we cannot accept returns on the following items:
  • Vintage Halloween collectibles (including Beistle Vintage Halloween collections)
  • Battery Operated LED Lights (for safety and hygiene reasons)
  • Personalized or custom-made items
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to begin your return or exchange process:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: Our team of holiday lovers will respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Package Your Item: Carefully pack the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send your package to the address provided with your RMA. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days of our receipt of your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer, except in cases of incorrect or damaged items

Exchange Process

If you’d like to exchange an item for a different product:

  • Follow the same return process outlined above
  • Clearly indicate the item you wish to exchange for in your email
  • If the exchange item has a different price, we will process the appropriate refund or charge the difference
  • We’ll ship your new item once we receive your return

Damaged or Incorrect Items

If your item arrived damaged or you received an incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or the incorrect product received
  • We will provide a prepaid return label and expedite your replacement

Return Request Template

To help us process your return quickly, please use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Halloween Wonders Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Purchase] Item(s) to Return: [Product Name and Quantity] Reason for Return: [Please provide details] [For exchanges only] I would like to exchange for: [Product Name and Quantity] I confirm that the item(s) are in original condition with packaging intact. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number]

Return Shipping Address

After receiving your RMA number, please ship your return to:

Halloween Wonders Returns
31250 Courthouse Dr
Union City, US 94587
United States

International Returns: As we serve collectors worldwide (excluding Asia and select remote regions), please note that you are responsible for any customs fees or import duties associated with your return. We cannot mark returned items as “gifts” on customs forms.

We appreciate your trust in Halloween Wonders and are committed to ensuring your complete satisfaction. Our team of fellow holiday enthusiasts is here to help you create spaces filled with wonder, nostalgia, and seasonal joy – even when a return is necessary.

Happy decorating and worry-free shopping!

The Halloween Wonders Team